Shipping Policy — The Ship's Store
How much is shipping?
Shipping rates are calculated live at checkout directly from our carriers, based on the weight of your order and your location. We never mark up or add to shipping costs — what you see is exactly what the carrier charges us.
When will I get my order?
Because every item is made to order specifically for you, there are two parts to your delivery time: production and shipping.
Production time: 2-5 business days to print and prepare your order.
Shipping time after production:
- USA: 1-8 business days
- International: 5-20 business days
Estimated totals from order date:
- USA: 5-10 business days
- International: 10-25 business days
Please note: USPS has reduced delivery speeds and days of service in recent years, which can occasionally push domestic deliveries toward the longer end of that range. This is outside our control, but we appreciate your patience when it happens.
Where does my order ship from?
We partner with Printful, a global print-on-demand fulfillment company with facilities across the US and worldwide. Your order is always fulfilled at the facility closest to you. If you order multiple items, they may occasionally ship from different facilities and arrive in separate packages — don't worry if that happens, the rest of your order is on its way.
Will I be charged customs on international orders?
International orders may be subject to customs duties and taxes assessed by your local customs office. These fees are not collected by us and are entirely outside our control. Please check with your local customs office before ordering to understand what fees, if any, may apply to your purchase.
My order should be here but hasn't arrived. What should I do?
Before reaching out, please take a few quick steps that often solve the mystery:
- Double-check your shipping confirmation email to make sure the delivery address was correct
- Check with your local post office — packages are sometimes held there
- Ask a neighbor — carriers occasionally leave packages with nearby households
- Check around your property — porches, side doors, and mailbox areas are common drop spots
Pro tip: Package theft is on the rise. If you won't be home for a delivery, consider using a work address or another location where someone can receive it.
If none of the above resolves it, please email us at orders@theshipsstore.com with your order number and we'll get it sorted out.
What if my order arrives damaged or defective?
If your item arrives damaged or with a print quality issue, we'll make it right. Email us at orders@theshipsstore.com within 30 days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or refund.
What if my package is lost in transit?
If your package appears to be lost, please contact us at orders@theshipsstore.com no later than 30 days after the estimated delivery date. We'll work with our fulfillment partner to investigate and resolve it for you.